From October last year, the Office has implemented a flatter management structure, to increase the agility of operational areas and speed up decision making. This change will benefit users by making the Office more reactive and quality-focused. It is designed to help OHIM meet the expectations of its users, and its commitment to them, with confidence and security.
The reorganisation of the Office administering Community trademarks and Community industrial designs sees the creation of a Customer Services Department, which encompasses customer experience and management, online business solutions, databases and information solutions, linguistic services and back office activities.
The Operations Department has been restructured to enhance user experience, quality, predictability, consistency and timeliness in times of increasing workloads. Horizontal tasks such as core policy practice, quality, the expansion of knowledge etc. shall also be ensured through the involvement of all OD teams in a matrix structure.
The new organisation is underpinned by small coherent teams in order to tap into the performance gains of high performance teams and to respect the Office’s service standards for each individual action filed by our users. Quality will be ensured through balanced ex ante controls.
Moreover, in line with the commitment given in OHIM’s Strategic Plan, as a result of the reorganisation, 30% of management posts at OHIM are now held by women, as opposed to 15% in 2010.
Source: OHIM
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