The results of OHIM’s sixth User Satisfaction Survey are now available on the Office’s website.
The survey aims to measure the perceived level of quality of the services that OHIM offers its users and takes into account over 1.200 responses received.
The perception of the various core business areas all showed an increase compared to last year, with some very high scores in some areas, such as register management and the Boards of Appeal.
Users also perceived a significant improvement in the predictability of decisions rendered by the Office.
The survey showed that these results were more or less mirrored across the EU, with some figures slightly lower in Germany and the Netherlands.
Overall, the gains achieved in 2011 in terms of overall satisfaction levels among agents and owners were consolidated in 2012.
Source: OHIM
